Contacts
HeartsForHire.care is an independent review and information website about online casinos that accept Australian players. If you'd like to get in touch with our editorial team, you'll find everything you need to know on this page.
How to Reach Us
The best way to contact us is by email. Write to us at:
Please include a clear subject line and describe your question or request in as much detail as possible — this helps us direct your message to the right person on the team.
What You Can Write About
We're happy to hear from readers and industry partners. You can contact us about:
- Questions about our content — anything you'd like clarified in our casino reviews, guides or comparisons.
- Corrections — if you've spotted outdated information (for example, a changed bonus, payment method or licence detail), let us know and we'll verify and update it.
- Feedback — suggestions on how we can improve the site or topics you'd like us to cover.
- Partnership requests — commercial enquiries from operators, affiliates or advertisers relevant to the Australian online casino market.
Response Time
We read every message we receive. Our team usually replies within a few business days. During busy periods it may take a little longer, so we appreciate your patience. Please don't send duplicate messages — this can slow down our response time for everyone.
Questions About Your Casino Account
Please note: HeartsForHire.care is not a gambling operator. We do not run any casino, hold player accounts, process payments or issue bonuses. Because of this, we cannot help with:
- Deposits or withdrawals (including delayed or missing payouts);
- Bonus crediting, wagering requirements or promotional terms;
- Account registration, login problems or verification (KYC) documents;
- Complaints about a specific casino's service.
For all of these matters, please contact the customer support team of the casino where you play — usually via live chat or the email address listed in the casino's own "Support" or "Contact" section.
Need Help With Gambling?
If gambling is causing you or someone you care about harm, free and confidential help is available across Australia. We recommend contacting Gambling Help Online, the national support service for Australians affected by gambling:
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free, 24/7)
Gambling Help Online offers free counselling, live chat and self-help tools, and can also connect you with local face-to-face services in your state or territory. If you're in crisis, please call Lifeline on 13 11 14.